Privacy Policy

 1. Introduction

Dr. Sunny Home Healthcare (“Dr. Sunny”, “Company”, “we”, “us”, or “our”) operates a mobile-based digital healthcare platform that enables users to request, schedule, and receive healthcare services from licensed healthcare professionals through the Dr. Sunny Mobile Application (“App”).

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable laws and healthcare regulations in the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use the App.

2. Applicability & Scope

This Privacy Policy applies exclusively to:

• The Dr. Sunny Mobile Application

• All users, including customers and service providers

• Data collected through mobile devices during App usage

3. Information We Collect

3.1 Personal Information

We may collect personal information directly from you, including but not limited to:

• Full name

• Mobile number

• Email address

• Emirates ID Number

• Residential or service address

• Date of birth (where required for healthcare services)

• Emergency contact information

3.2 Health & Service-Related Information

To facilitate healthcare services, we may collect:

• Appointment details (date, time, service category)

• Service instructions or special care requirements

• Relevant medical records, previous laboratory results, or prescriptions may be required to facilitate service delivery, where applicable.

• Check-in, OTP verification, and check-out confirmations

• Service completion records

All health-related information is collected strictly for:

• Service fulfillment

• Patient safety

• Clinical governance

• Regulatory and audit purposes

3.2.1 Online Consultation Information

If you use our online doctor consultation services, we may collect additional information required to facilitate virtual healthcare, including:

• Audio and/or video communication data during the consultation

• Health concerns, symptoms, and relevant medical history shared during the session

• Prescriptions or recommendations provided by the healthcare professional

All information collected during online consultations is used solely for:

• Providing safe and effective healthcare remotely

• Clinical governance and quality assurance

• Regulatory and audit compliance
  
  
  

3.3 Location Information

With your permission, we may collect precise or approximate location data to:

• Match customers with nearby healthcare providers

• Enable real-time tracking of provider arrival

• Calculate ETAs and optimize routing

• Detect fraudulent activity or system abuse

• Improve service reliability and safety

Location tracking may occur when the App is active in the foreground or background, subject to your device permissions.

 

3.4 Payment & Transaction Information

• All payments are processed through PCI-DSS compliant third-party payment gateways

• Dr. Sunny does not store credit/debit card details

• We retain limited transaction records such as payment status, timestamps, and reference numbers for accounting, reconciliation, and dispute resolution

 

3.5 Device & Technical Information

We may automatically collect technical data, including:

• Device type, model, and operating system

• App version

• IP address

• Crash logs and error diagnostics

• Usage patterns and interaction data

This information is used for performance optimization, security monitoring, and system improvement.

 

4. Purpose of Data Processing

We process personal data for the following purposes:

• Account creation and identity verification

• Booking, dispatch, and delivery of healthcare services

• Provider assignment and ETA calculations

• OTP-based service verification

• Payment processing and refunds

• Customer support and complaint handling

• Safety, fraud prevention, and misuse detection

• Quality assurance, analytics, and service improvement

• Compliance with healthcare, tax, and regulatory obligations

 

5. Data Sharing & Disclosure

Dr. Sunny does not sell, rent, or trade personal data.

We may share limited information with the following parties:

 

5.1 Healthcare Service Providers

To enable service delivery, providers may receive:

• Customer first name

• Service address

• Service details

• OTP verification status

Providers are contractually bound to maintain confidentiality and data protection.

 

5.2 Technology & Operational Partners

Including:

• Payment processors

• Cloud hosting providers

• Analytics, fraud detection, and security vendors

All partners are required to comply with strict confidentiality and data protection standards.

 

5.3 Legal, Regulatory & Government Authorities

We may disclose information where required to:

• Comply with applicable laws and regulations

• Respond to lawful requests or court orders

• Protect the rights, safety, or property of users, providers, or the Company

• Investigate fraud, abuse, or security incidents

 

5.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred subject to continued protection under this Privacy Policy.

 

6. Data Retention

We retain personal data:

• For as long as your account remains active

• As required for healthcare documentation and legal compliance

• For dispute resolution, audits, and safety investigations

Certain healthcare or transactional records may be retained after account closure where legally mandated.

 

7. User Rights & Controls

You have the right to:

• Access and update your account information

• Manage notification preferences

• Control location permissions via your device

• Request account deactivation

Requests may be subject to identity verification and legal limitations.

 

8. Safety, Monitoring & Fraud Prevention

To maintain platform integrity and safety, we may:

• Monitor service activity and behavioral patterns

• Detect suspicious actions such as repeated OTP failures or cancellations

• Apply restrictions, suspensions, or terminations for policy violations

These measures align with industry practices used by ride-hailing and on-demand service platforms.

 

9. Communications

We may send you:

• Booking confirmations and reminders

• In-app chat messages enabling direct communication with your assigned service provider

• Provider arrival notifications

• OTP and service alerts

• Policy or security updates

• WhatsApp marketing messages, including offers, service updates, and promotions (with your consent)

You may opt out of non-essential communications where applicable.

 

10. Minors & Dependents

• The App is intended for users aged 18 and above

• Services for minors must be booked by a parent or legal guardian

• We do not knowingly collect personal data directly from children

 

11. Data Security

We implement industry-standard security measures, including:

• Encryption of data in transit

• Access control and role-based permissions

• Secure cloud infrastructure

• Regular monitoring and audits

Despite these measures, no system can guarantee absolute security.

 

12. Third-Party Services

The App may integrate with or link to third-party services.
Dr. Sunny is not responsible for their privacy practices. Users should review third-party privacy policies independently.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Regulatory changes

• Platform enhancements

• Operational requirements

Updates will be published within the App and become effective immediately.

 

14. Contact Information

For privacy-related questions or requests:

📧 Email: hello@drsunny.ae
📞 Phone: 06 559 4900